Resolved
Resolved
After 6 hours and 31 minutes

All systems are now fully operational, Thank you for your patience.

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Recovering
After 4 hours and 57 minutes

The core issue has been fixed, and are waiting for things to recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 5 seconds

Our contractors have confirmed an issue with incoming power to our datacenter. The UK power network has been contacted and will be onsite within 4 hours to diagnose the fault. We will update you once they have attended site.

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Identified

A power outage at our main datacenter is currently causing disruption to all Global Graphics Group services. We are investigating this issue and will provide a further update shortly.

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Began at:

Affected components
  • Corporate Websites
    • www.hybridsoftware.group
    • www.meteorinkjet.com
    • www.globalgraphics.com
    • www.globalgraphics.co.jp
    • www.hybridsoftware.com
    • mako-evaluation.globalgraphics.com
    • blog.globalgraphics.com
    • investor.globalgraphics.com
    • news.globalgraphics.com
    • www.harlequinrip.com
    • www.printflat.com
    • www.xitron.com
    • multibit.costcalculator.ink
    • www.costcalculator.ink
  • FTP Services
    • support.globalgraphics.com
    • support.meteorinkjet.com
  • Online Documentation
    • documentation.globalgraphics.com
    • help.xitron.com
    • knowledgebase.meteorinkjet.com
  • Email Support
  • LDK Services (Global Graphics)
    • LDK Activation Service
    • LDK Ordering Service